DigiTheatre and DigiTheatre Decoder technical support

Solving the problem

1. Make sure your system is set up correctly

If you're having a problem with the Test feature or sound isn't coming out how you think it should, it may simply be because you have DigiTheatre incorrectly set up.

The following checklist has been developed to catch most problems within minutes. Go through it now to maximise your chances of solving the problem very quickly.

If you haven't made DigiTheatre work properly yet...

The first, crucial check is to make sure everything is connected correctly. Go through the user guide now and make sure this is so, otherwise no other checks will work either.

If you have had it working properly before but it isn't working properly now...

On the DVD player:

  • Make sure the movie itself hasn't defaulted to Pro Logic. Some titles do this, which will not decode properly if you have set DigiTheatre Decoder for Dolby Digital.

On the DigiTheatre amplifier (in the subwoofer):

  • Make sure the Input Selector is set to DVD. If you have a source connected to the Aux input, switch it to Aux, but for most cases (that is, using it with DigiTheatre Decoder), this should be set to DVD.

  • Make sure the DVD Mode is set to AC-3. You can set this to Stereo for a stereo source, but again, for most cases, this should be set to AC-3.

On DigiTheatre Decoder:

  • Check the Input type. If you're using a digital source, such as a DVD player, make sure this is set to Digital. If you're using an analog source, such as a VCR, make sure it's set to Analog.

  • If you're using a digital source, check the Digital mode. If you're using a surround sound source, make sure it's set to AC-3. If you're using a stereo source, make sure it's set to PCM.

  • Check the surround mode. If you want surround sound, set this to AC-3 for a digital source, or Pro Logic for an analog source. If you want stereo, set this to Stereo.

  • Check the speaker mode. There are lots of modes available, but basically, for surround sound choose one of the five-speaker modes, or for stereo, choose one of the stereo modes.

  • Make sure Mute isn't on. If it's flashing, no sound will come out until you press Mute again.

2. Make sure you have the latest version of the user guide

If you don't have the latest user guide, download it now before going through the steps below, in Acrobat PDF format v3.

The full DigiTheatre User Guide refers to the DigiTheatre kit, which includes the speakers, amplifier and DigiTheatre Decoder. It describes the theory and practice of surround sound, how to connect and position the speakers, how to use DigiTheatre Decoder, and takes you through troubleshooting and technical support.

However, if you just have DigiTheatre Decoder, you can download just the DigiTheatre Decoder chapter more quickly, but don't forget that the full DigiTheatre Guide also gives helpful advice on how to set up your system.

Click the version you want to download below.

English and German
DigiTheatre User Guide 23 July 1999 4.7 MB
DigiTheatre Decoder chapter      23 July 1999 572 KB
   
English and French
DigiTheatre User Guide 24 January 2000 4.2 MB
DigiTheatre Decoder chapter 24 January 2000      599 KB

3. Go through the DigiTheatre FAQs

The DigiTheatre Frequently Asked Questions page gives advice on using DigiTheatre, hints and tips on making the most out of your system, and how to avoid problems.

Contacting technical support

If you still have a problem, you can contact technical support through one of the contact points listed below:

Contact:
fax +44 (0)1923 270188
tel +44 (0)1923 277477
e-mail [email protected]

If you call us, try to have details to hand, such as other components in your system, and how to recreate the problem.