Webshop Terms and Conditions

Terms and Conditions of Sale

Interpretation

In these terms and conditions:

• "Imagination Technologies", “Astron Online” or "Service" means the on-line service provided by us through www.puredigital.com from time to time.
• "Person" means an individual, or a body corporate or unincorporated, and "Persons" shall be construed accordingly.
• "You" or "Your" means the Person using this site or named in the registration details (if any) accompanying these terms and conditions.
• "Your Communications" means any communications received or sent by You through the Service including e-mails and other electronic messages.
• "Your Material" means any material within the Service which originated from You through the Service.
• "We" and "Us" and "The Company" means “Imagination Technologies Ltd” and or “Astron Online Ltd”.

Imagination Technologies and Astron Online

Your initial order has been placed on the website for Imagination Technologies Ltd and its division PURE Digital, however, in the interests of improving the service received by you we are using our 3rd party fulfillment company to process and deliver all web-shop orders placed through www.puredigital.com

Whilst this will improve and increase service levels you should note that all payments (and when appropriate, credits) are being processed by Astron Online Ltd and not Imagination Technologies Ltd. It will, therefore, be their name that appears on your card issuer’s statement.

In order for this to be carried out you will be transferred from www.puredigital.com to the Astron website and onto their secure servers to process all delivery and payment information. Any queries on this secure site should be directed to [email protected]">[email protected] or the webshop helpline at 0845 045 1122.

Introduction

Please read the terms and conditions set out below. When You access this site for the first time You agree to be bound by all terms and conditions for the use of this Service. We may vary the terms and conditions for the use of this Service from time to time by posting revised terms and conditions on the site. It is Your responsibility to check whether the terms and conditions have been revised. Your use of this service after the date on which we post the revised terms and conditions shall be deemed to constitute Your acceptance of the revised terms and conditions.

If You do not agree to be bound by these terms and conditions You must stop using this site immediately.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you submit your order (by clicking the Submit Order button on the Submit Order page). After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send these details to you in an e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order. We may decline all or part of your order for any reason, in which case We will contact you to confirm our actions.
When deciding whether or not to accept your order we may use certain information about you, including any credit checks on your payment method as appropriate. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Data regarding your card and related card-holder address details will be passed between Us for the purposes of checking for fraudulent transactions.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable (if you are ordering from a country where VAT is not applicable then this will be amended on the order confirmation page), but exclude delivery charges (delivery charges will be shown on your order confirmation page).
The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
We accept payment by Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order.

If your card account is in a currency other than UK pounds sterling then your final charge will depend on the current rate of exchange and any other appropriate charges levied by your card issuer. These are out of the control of Imagination Technologies Ltd and The Astron Group.

Your card details will be held by Astron Online Ltd for 35 days. This is to cover the processing of any orders which are awaiting stock, or so that credits can be processed easily should this be a required action.

Delivery

All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

Smaller products of low value are generally delivered by post. Larger products and those with a higher value are generally delivered by courier (either Securicor or UPS (for overseas orders)). Very occasionally different products in the same order may be delivered separately.

Delivery times for courier shipments will be Monday to Friday, 9am to 5.30pm. In the interests of keeping your delivery costs to a minimum we are unable to offer more precise time-frames than this. We will, however, deliver to your workplace or other nominated address in the interests of easing this process.

Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by contacting our webshop helpdesk at 0845 045 1122 or [email protected] . In the unlikely event that a product arrives damaged or faulty, you should also contact this number and they will explain what steps should be taken. These steps are also described further down in these Terms and Conditions.

Backorders
We endeavour to keep product stocked to a level where we are able to ship on receipt of order. Stock levels will be indicated to you while you are placing your order. However, we may have to leave your requirements on backorder should we have sold through on stock lines or in the unlikely case of a stock discrepancy. If this is the case then the whole order will be held back until the appropriate product is in stock in our warehouse. We anticipate delays of no more than 28 days. Should this be exceeded then you will be contacted to see what action you wish to take – i.e. whether to cancel, amend or continue with your order. We shall keep your credit/debit card details on record for 45 days for the purposes of being able to fulfill your order without re-contacting you when stock is delivered.

Order Cancellations
You can cancel your purchase at any time either before or up to 14 days after delivery:

Before delivery: Please contact the help desk at 0845 045 1122 or [email protected]. You will need to have your order reference to hand in order to help on this matter. The helpdesk staff (or an e-mail response) will confirm cancellation. If your order has shipped before it can be called back then we will arrange collection and credit in full.

After delivery: Please contact the help desk at 0845 045 1122 or [email protected] to notify us of your wish to cancel. We must have an official request to cancel in writing, either by fax, e-mail or letter. You must include the order reference, order details and what you wish to return. Following receipt of your request to cancel, you will be given a reference number to include on your return paperwork and an address to return the product to. Return of the product is at your cost,. When the product is received (and reliant on passing inspection) then you will receive credit in full to the value of your original order (including our outbound shipping charges but not your return shipping costs).

*Return requirements: Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. Where these requirements have not been met then the total you will be credited may be affected. You will be contacted should this be the case.

Return of Goods

Product faulty within 14 days of delivery:
Should you wish to return your product for repair or replacement then please contact our Technical Support line on 01923 277477

Should you wish to return your product for credit, then please contact the help desk at 0845 045 1122 or [email protected], to notify us of your faulty product. You must have your order reference to hand. Following receipt of your request to return, you will be given a reference number and asked for an address from which we can make a collection during business hours. We will then arrange collection and once received at our warehouse credit the original order in full (including outbound shipping cost).

Please note the return requirements above, failure to follow this may affect how much you are credited.

Product faulty after 14 days from delivery (but within product warranty period):
Should you wish to return your product for repair or replacement then please contact our Technical Support line on 01923 277477

Should you wish to return your product for credit, then please contact the help desk at 0845 045 1122 or [email protected], to notify us of your faulty product. You must have your order reference to hand. Following receipt of your request to return for credit, you will be given a reference number to use on your return paperwork and an address to return the product to. Return of the product is at your cost. When the product is received (and reliant on passing inspection) then you will receive credit in full to the value of your original order (including our outbound shipping charges but not your return shipping costs).

Please note the return requirements above, failure to follow this may affect how much you are credited.

Incorrect Product received:
Should you receive incorrect products from that which you had confirmed as being ordered then please contact the help desk at 0845 045 1122 or [email protected], to notify us of this.

We will arrange the collection of the mis-shipped products and ensure that the correct order and product is sent out to you as soon as possible.

Order confirmed as shipped but not received:
Should you have shipment of your order confirmed but not receive a delivery then please contact the help desk at 0845 045 1122 or [email protected], to notify us of this.

We will investigate the shipment, track it where possible, and on completion of this investigation either provide appropriate proof of delivery or ship out a replacement order.

This guidelines do not cover faults caused by accident, neglect, misuse or normal wear and tear.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Liability
In performing any obligation under this terms and conditions of use policy, our duty is only to exercise reasonable care and skill of a competent on-line Service provider.

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this site or in respect of any of your actions or omissions taken in reliance on any of the advice or information contained on this site or any site to which this site is linked.

Nothing in these terms and conditions limits our liability for death or personal injury resulting from our negligence.

We are not liable for any failure to perform any of our obligations under these terms and conditions caused by matters beyond our reasonable control.

Third party sites
Any hypertext links this site contains to sites that are not operated by us or by our associated companies are not controlled by us and as such we are not responsible for their content. Our inclusion of hypertext links to such sites does not imply any endorsement of the material contained on the sites or of the owners.

Indemnity
You shall indemnify and hold us harmless from all losses, liabilities, costs and expenses in connection with any claim by any third party with respect to any alleged or actual infringement of copyright, trademark, Service mark or any other proprietary rights or any false or misleading statements or breach of advertising standards resulting from the use of this Service by you. This clause shall survive termination of this agreement for any reason whatsoever.

Privacy of personal information
We may use your personal information as described in our privacy policy. You acknowledge that any personal information disclosed by You in public areas of the Service is at your own risk and may be used by others.

Log files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.

Intellectual property rights
All rights, including copyright, in the content of these web pages from time to time are owned or controlled for these purposes by Imagination Technologies PLC or The Astron Group.

All trade marks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms and conditions in any way confers on You any licence or right under any trade marks, names or logos.

Assignment
You are not allowed to transfer or attempt to transfer this agreement in whole or in part to any other Person.

Matters beyond our reasonable control
If We are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.

Jurisdiction
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the Imagination Technologies Ltd website and the order processing section for Imagination Technologies hosted on The Astron Group website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Imagination Technologies Ltd is the company to which PURE Digital is a division, their registered offices are at Imagination House, Home Park Estate, Kings Langley, Hertfordshire WD4 8LZ, registered in England No. 1306335, VAT No. GB 645 9855 83.

Astron Online is the trading name of Astron Online Ltd, their registered offices are at Tower Close, Huntingdon, Cambridgeshire, PE18 7DH. Registered in England No. 2263210, VAT No. GB 731 8610 44.