Bug Support

Drivers | Documentation | FAQs | Reference | Contact

This page provides support information for your Bug. From this page, you can access manuals, driver and other software downloads, frequently asked questions (FAQs) and other related support and reference information.
 

Drivers & Downloads

Date

Version

Operating system

Language

Notes

Download

16/08/2004

Software v1.1

Notes

Download

10/09/2004

Easy CD-DA 7.1

Notes

Download

17/09/2004

Software v1.0

Notes

Download

20/12/2004

Software v1.2

Notes

Download

Documentation:

The Bug - Manual (v1.1 Software) 2.75MB PDF
The Bug - Manual (v1.2 Software) 3.14MB PDF
The Bug - Manual 2.71MB PDF
The Bug Quick Start Guide (v1.1 Software) 1.62MB PDF
The Bug Quick Start Guide 1.56MB PDF

Frequently Asked Questions

I have broken the aerial on my Bug. What can I do?
The mains transformer supplied with my Bug gets very warm to the touch. Is this normal?
Apple Macintosh support for PURE Digital radio/tuner upgrading.
I can’t record to my SD card. What could be wrong?
How many minutes worth of radio will I be able to record onto my SD card?
I'm having difficulty playing my pre-recorded MP3s on my Bug. What could be wrong?
What headphones are recommended to be used with the Bug?
Some notes on using pre-formatted SD cards.
Does adding an SD card increase the time available for me to pause and rewind when in ReVu mode?
Why is the clock is showing the wrong time?

Problems upgrading your radio's software? Some tips.

If you have any problems upgrading the software on the Bug then start by following these simple guidelines.

Ensure your system is not running any memory intensive TSR's in the background like crash guards, virus detectors etc.

If your system is an Athlon based system, you must ensure you're running the latest USB and chipset drivers for your PC. Download these from your motherboard manufacturer.

Ensure you run the downloaded software updater program from your root drive (C drive) and not a partitioned drive.

Try not to connect the radio to the PC via an external hub. Use the dedicated USB ports on the PC. If you are using an external hub, ensure that it is independently powerd.

Reference Material / Internet Links

If I take my DAB digital radio abroad, will I be able to pick up foreign DAB services?
Can I get local stations from other parts of the country?
How do I get programme information (e.g. DJ or track information)?
Can I use my existing external TV/FM aerial for receiving DAB digital radio?
I've heard the term Multiplex used when talking about DAB. What is a Multiplex?
Do I have to pay a subscription to listen to digital radio stations?
Are DAB digital radios easy to use?
What sort of aerial do I need?
What DAB stations will I get in my area?
Can I get DAB digital radio anywhere in the UK?
I have a digital display on my existing radio. Isn’t this a DAB radio?
Why do I hear a ‘burbling’ sound on some stations?
I have poor TV/Digital TV/FM reception, will my digital radio reception also be poor?
Playing your Bug recordings on a PocketPC device
How do I tune to a new station which has started broadcasting?
Do I lose my presets if I retune or turn off my Bug?
Can I take my DAB digital radio abroad and still listen to the same stations?
Why is the DAB signal out of synchronization with the FM signal?
What is MP2 and MP3?
How is DAB Digital radio is different to FM radio?

Returning a faulty product

If you believe you have a faulty product and you would like to return it to us under our warranty terms, click here to view the warranty procedure.

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