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Drivers & Downloads
Documentation:
The Bug - Manual (v1.1 Software) 2.75MB PDF
The Bug - Manual (v1.2 Software) 3.14MB PDF
The Bug - Manual 2.71MB PDF
The Bug Quick Start Guide (v1.1 Software) 1.62MB PDF
The Bug Quick Start Guide 1.56MB PDF
Frequently Asked Questions
I have broken the aerial on my Bug. What can I do?
The mains transformer supplied with my Bug gets very warm to the touch. Is this normal?
Apple Macintosh support for PURE Digital radio/tuner upgrading.
I can’t record to my SD card. What could be wrong?
How many minutes worth of radio will I be able to record onto my SD card?
I'm having difficulty playing my pre-recorded MP3s on my Bug. What could be wrong?
What headphones are recommended to be used with the Bug?
Some notes on using pre-formatted SD cards.
Does adding an SD card increase the time available for me to pause and rewind when in ReVu mode?
Why is the clock is showing the wrong time?
Problems upgrading your radio's software? Some tips.
What brands of SD card are recommended for use with my Bug?
Notes on using MMC cards in your Bug radio.
How do I convert my .MP2 recordings to .MP3 file format?
Will I lose any alarm, preset or timer settings if my Bug loses power?
Reference Material / Internet Links If I take my DAB digital radio abroad, will I be able to pick up foreign DAB services?
Can I get local stations from other parts of the country?
How do I get programme information (e.g. DJ or track information)?
Can I use my existing external TV/FM aerial for receiving DAB digital radio?
I've heard the term Multiplex used when talking about DAB. What is a Multiplex?
Do I have to pay a subscription to listen to digital radio stations?
Are DAB digital radios easy to use?
What sort of aerial do I need?
What DAB stations will I get in my area?
Can I get DAB digital radio anywhere in the UK?
I have a digital display on my existing radio. Isn’t this a DAB radio?
Why do I hear a ‘burbling’ sound on some stations?
I have poor TV/Digital TV/FM reception, will my digital radio reception also be poor?
Playing your Bug recordings on a PocketPC device
How do I tune to a new station which has started broadcasting?
Do I lose my presets if I retune or turn off my Bug?
Can I take my DAB digital radio abroad and still listen to the same stations?
Why is the DAB signal out of synchronization with the FM signal?
What is MP2 and MP3?
How is DAB Digital radio is different to FM radio?
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Contacting Technical Support
Use the details below to contact PURE Digital if you have a problem
installing or using PURE or VideoLogic products.
If you want to
call us, please try to have details to hand, such as your PC's make
and model (if applicable), other hardware installed, and how to
recreate the problem.
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PURE Digital
Imagination Technologies
Imagination House
Home Park Estate
Kings Langley
Herts. WD4 8LZ
United Kingdom
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tel: +44 (0)1923 277477
fax: +44 (0)1923 270188
[email protected]
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NEED MORE HELP?
Enter your name and contact details below and we will call you back within 24 hours.
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Returning a faulty product
If you believe you have a faulty product and
you would like to return it to us under our warranty terms, click
here to view the warranty procedure.
- You must contact PURE Digital's Technical Support Services to
obtain a Returns Authorisation Code before sending your product
to us. Without the Returns Authorisation Code, your product will
not be easily identified and may simply be sent back to you, by
return post.
- When contacting PURE Digital's Technical Support Services,
please have your full return address and daytime contact phone
number details ready to hand.
- The returned item must have the issued Returns Authorisation
Code clearly written on the outside of the packaging.
- A clearly written description of the fault and any further
information that you think may be useful to the engineers must
be included with the returned item.
- The address to where you would like the repaired or replaced
product returned to must be included with the returned item.
- If specifically requested by PURE Digital's Technical Support
Services, a copy of the original purchase receipt must be included
with the returned item for warranty validation.
From the time your product reaches us, PURE
Digital will endeavour to get your repaired or replaced product
processed and back to you, via courier, within 15 working days.
In some cases, if the item is to be replaced or parts need to be
ordered, then this turnaround time may take longer than this.
Items out of warranty
If your product has failed outside of its warranty period, you can contact our out of warranty repair specialist:
The Radio Service Centre
Telephone: 08702 40 90 42
Web: www.thersc.co.uk/pure.htm
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